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  1. Manage
        1. Accident Management
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        3. Safety
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        7. Maintenance
        8. Taxable Benefits
        9. Title and registration
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  1. Optimize
        1. Connected Solutions
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  1. Strategic Services
        1. Financing
        2. Fleet partnership solutions
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        4. Strategic advisory services
        5. Driver productivity and vehicle uptime
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        2. Energy, Oil and Gas
        3. Food and Beverage
        4. Government and public sector
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        7. Transportation
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      1. Fleet types
        1. Field service fleets
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        3. Heavy truck fleets
        4. Material handling equipment fleets
        5. Sales fleet
        6. Small and midsized business enterprises
  1. Insights and Resources
      1. Insights
        1. Blogs
        2. Events
        3. Webinars
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Home>Manage>Accident Management
AccidentManagment V1

Fleet accident management made simple

Accidents happen, but managing them doesn’t have to be so hard. With Element’s fleet accident management services, you’ll protect drivers, control costs, and minimize downtime. Our experts take care of every step, from the first notice of loss to repair completion, giving you peace of mind and freeing your team to focus on business.

Talk to an accident management expert

Streamline first notice of loss and repair management

When an accident happens, fast and professional response is critical. Element streamlines the process with a dedicated accident intake system and repair management oversight.

We handle:

  • 24/7 accident reporting and first notice of loss (FNOL). For lower damage accidents, drivers can share photos with our repair network, who can then prepare estimates remotely, saving time and avoiding unnecessary shop visits.

  • Roadside assistance and towing coordination.

  • Rental and replacement vehicle setup to minimize downtime.

  • Repair reviews and negotiations by in-house ASE-certified and ICAR-trained certified accident adjusters to ensure fair pricing.

  • Communication through an automated workflow to speed up the repair process, enhancing productivity

With Element, every step of the accident process is managed efficiently so your drivers are supported and your vehicles get back on the road faster.

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Get vehicles back on the road faster

Access to the right repair resources can make the difference between weeks of downtime and getting vehicles back in service quickly. Element connects you to one of the largest nationwide repair networks, consisting of more than 3,000 repair shops across the U.S., Canada, and Puerto Rico. This broad reach ensures:

  • Priority access to qualified repair shops across North America.

  • Negotiated labour rates and parts discounts.

  • Quality assurance with trusted vendors.

  • Faster cycle times to minimize disruption to your business.

Our scale gives you cost savings and speed that simply aren’t possible when managing repairs independently.

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Gain better returns on salvage sales

When a vehicle is deemed a total loss, managing salvage recovery can be a complicated, time-consuming process. Element simplifies it by overseeing the entire salvage sales process.

Element’s salvage sales net you the best return by offering.

  • A salvage network consisting of more than 150 targeted salvage buyers who want your damaged vehicles as their first choice. Direct bidding eliminates auction selling fees.

  • The convenience of winning bidders picking up your vehicles from the shop where it is located, eliminating additional transportation fees (where possible.)

  • An average turnaround of sale proceeds of less than 15 days.

By handling the details, we help you maximize net returns while reducing administrative burden.

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Maximize recovered costs with expert subrogation

Recovering costs from third parties after an accident requires persistence and expertise. Element’s subrogation team works on your behalf to collect what’s owed, saving you both money and effort.

Your advantage with Element includes:

  • Best-in-class recovery: On average, the insurance industry pursues only 3% of comparative negligence claims. Element pursues 100% of these claims, where permitted by state regulation.

  • Pursuit of low dollar claims: Element pursues recovery on low dollar claims, which represents the largest volume of claims and a significant recovery opportunity for you.

  • Expedited at-fault identification: By starting early at the creation of the FNOL, we gather information quickly and consult with your insurance carrier to identify 3rd party liability.

  • Support for legal action: When considering taking legal action against a third party, we provide documentation of the third party’s assets to assist in your decision. Should you pursue the case with an attorney, we provide a fully documented case to aid in the process.

This proactive approach ensures you recover losses that often go unclaimed.

Get started with fleet accident management
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Client success story

Here’s how one organization reduced accident-related costs and downtime with Element’s accident management program.

Situation

A national communications company was facing rising accident repair costs and extended downtime across its fleet. Managing claims internally required significant time from staff, who lacked access to consistent repair oversight and recovery expertise.

Solution

Moving to Element allowed the client to leverage the expertise of our in-house vehicle appraiser team. Each estimate was reviewed and revised as needed in accordance with the client’s specific parameters.

Impact

By partnering with Element, the company achieved measurable results including:

  • An 11.9% reduction in their repair costs.

  • $10.2M saved over three years.

  • Repair cycle time was reduced from 12 days to 8.5 days.

Accident management sell sheet

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FAQs

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What falls under fleet accident management services?

Accident management services include 24/7 accident reporting, towing and roadside support, repair management, insurance coordination, rental vehicles, and data reporting. Element takes care of the entire process, so you don’t have to manage multiple vendors or deal with unexpected expenses.

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What is fleet accident management?

Fleet accident management is the process of handling everything that happens after a vehicle collision, from reporting and driver support to repairs and insurance coordination. Element simplifies this process with a single, streamlined program that protects your drivers, reduces downtime, and controls costs.

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How can fleet accident management help my business?

By outsourcing accident management to Element, your business saves time, money, and administrative effort. We lower repair costs through our vendor network, reduce downtime with fast service, and provide insights that help prevent future accidents. It’s a smarter, safer way to protect both your fleet and your bottom line.